1. The Heritage Pledge: Identity Ownership

A. By registering a handle (e.g., name.surname.in or name@surname.in), you acknowledge that you are claiming a piece of digital heritage.
B. Eligibility: You represent that you have a legitimate connection to the surname community for which you are registering.
C. Authenticity: You agree to use your real identity. SvaNet reserves the right to suspend accounts that are found to be impersonating community members or public figures.

2. Fair & Responsible Usage Expectations

SvaNet is a professional and community-focused environment. We expect all users to act as guardians of the family name.

A. Professionalism: Your website and email should reflect the dignity of the community.
B. Anti-Squatting: Handles are provided for active use. Registering handles with the sole intent of “parking” them to prevent others from using them (without an active subscription) is prohibited.
C. System Integrity: You may not attempt to bypass our automation, “Shadow-Piercing” security layers, or billing systems.

3. Responsible Usage of Email Account

Your email (name@surname.in) is a high-trust identifier. By using this service, you agree to the following:

A. Personal & Professional Use Only: Accounts are intended for individual professional branding and personal communication. You may not use email for automated bulk mailing, “cold” sales outreach, or high-volume marketing campaigns.
B. Anti-Spam Policy: We maintain a zero-tolerance policy for spam. Any activity that results in the community domain being blacklisted by major providers (Gmail, Outlook) will result in immediate account suspension.
C. Legal Compliance: You must comply with the IT Act (India) and international standards like the CAN-SPAM Act. You may not use the service for phishing, deceptive headers, or unauthorized data harvesting.

4. Responsible Usage of Website

As a member of the network, your website reflects the reputation of the entire surname community. Use of the service for any of the following activities is strictly prohibited:

A. Illegal Activities: Hosting or promoting content that violates local or international laws, including illegal substances, human trafficking, or unauthorized financial schemes.
B. Malicious Content: Distributing malware, viruses, or hosting “phishing” pages designed to steal user credentials.
C. Hate Speech/content & Harassment: Content that promotes violence, incites hatred against protected groups, religion, caste, demography, geography, nation or sect or is used to harass specific individuals.
D. Infringement: Posting copyrighted material, trademarks, or intellectual property that you do not own or have explicit permission to use.
E. Obscenity: Hosting pornographic or sexually explicit material.
F. Gambling: Operating unauthorized betting or gambling sites.
G. Cryptocurrency / NFT schemes
H. Multi-level marketing (MLM) operations
I. Fake review or astroturfing services
J. Unauthorised financial advice or investment solicitation (relevant in India under SEBI regulations)
K. political: content that is for purpose of politics

5. Copyright & Responsible Content Policy

You are the “Rightful Owner” of the content you publish on your SvaNet website. However, as a tenant on shared community infrastructure, you agree to the following:

A. Prohibited Content: You may not host content that is illegal, pornographic, promoting hate speech, or intentionally deceptive (scams/phishing).
B. Community Repute: Content that brings gross disrepute to the surname community may result in a review of your account status.
C. Copyright: You must own or have the rights to all images, text, and media published on your subdomain.

6. Email & Communication Standards

Your @surname.in or @surname.com email address is a high-trust identifier.

A. Zero-Spam Policy: You are strictly prohibited from using SvaNet email for bulk marketing, “cold” spamming, or any activity that could result in B. our community domain being blacklisted.
C. Legal Compliance: You must comply with all local and international laws regarding digital communication (e.g., CAN-SPAM Act, IT Act).
D. Account Security: You are responsible for maintaining the confidentiality of your login credentials. Any activity originating from your account is your legal responsibility.

7. Responsibility of Service

A. SvaNet’s Role: We provide the “Digital Land” (Infrastructure, SSL, Servers). We do not monitor your private emails or daily website edits.
B. User Responsibility: You are solely responsible for the data you store. We highly recommend maintaining your own local backups of critical professional documents.
C. Third-Party Services: While we use top-tier providers (Cloudways, MXRoute, Cloudflare, WORDPRESS), SvaNet is not liable for upstream service outages beyond our control.

8. Billing & Renewals

A. Subscriptions are billed annually. This fee maintains the “Digital Borders” and pays for domain renewals and server security.
B. Automatic Renewals: To prevent your name from being lost to the public market, subscriptions are set to auto-renew. You can manage this in your SvaNet Customer Portal.
c. If in case you are not satisfied with our services, you can initiate a subscription cancellation request through the Contact Us form at the bottom of this page. We will initiate your subscription cancellation. if the cancellation is within 1 MONTH, we offer a full refund. However, if its after 1 month, there will be “no refund” for the balance amount, as we also have to pay upfront for your hosting and email providers.

9. Subdomain Handle Release

A. Active Subscription. Your subdomain handle (e.g., yourname.surname.in) and professional email address (e.g., yourname@surname.in) are reserved exclusively for you for the duration of your active, paid subscription.
B. On Expiry or Non-Renewal. If your subscription is not renewed by the due date, the following staged process applies:
1 Grace Period (Days 1–7): Your website and email will be suspended but your data and handle will be preserved. You may reactivate by completing payment during this window.
2 Extended Grace Period (Days 8–60): Your handle remains reserved in your name but the website and email remain inaccessible. Svanet will send renewal reminders to your registered email address during this period.
Data Deletion (Day 61 onwards): If no payment is received within 60 days of the original renewal date, Svanet reserves the right to permanently delete your account data, website files, and email data, and to release your subdomain handle back into the community pool for re-registration by another eligible member.
C. Handle Release. Once a subdomain handle is released after the 60-day period, it becomes available for registration by any other eligible member of the surname community.
D. Svanet cannot guarantee that your previously held handle will be available for re-registration once released.
E. Your Responsibility. It is your responsibility to ensure your payment method is current and that auto-renewal is enabled in your Svanet Customer Portal. Svanet is not liable for the loss of a subdomain handle due to non-renewal.
F. Termination for Abuse. In cases of account termination for violation of these Terms, the subdomain handle is released immediately and is not subject to the grace period described above. No refund is issued in such cases.
G. Termination for Abuse in 30 day refund period. In cases of account termination for violation of these Terms during the first 30 days of subscription, the subdomain handle is released immediately and is not subject to the grace period described above. No refund is issued in such cases.

10. Intellectual Property Ownership

A. Your Content (Email and Website). You as a subscriber retain full ownership of all original content — text, images, documents, and media — that you create and publish on your Svanet-provisioned website. Svanet makes no claim of ownership over your personal or professional content.
B. Licence to Svanet. By publishing content on your Svanet-provisioned website, you grant Svanet a limited, non-exclusive, royalty-free licence to host, display, cache, and transmit that content solely for the purpose of providing the service to you. This licence ends when your subscription is terminated and your data is deleted.
C. Svanet’s Ownership. Svanet retains full ownership of the following at all times, regardless of subscription status:
1 The root domain and all subdomains (e.g., surname.in, surname.com) registered and managed by Svanet.
2 The subdomain handle assigned to you (e.g., yourname.surname.in) — you hold a licence to use this handle for the duration of your active subscription. You do not own the subdomain itself.
3 All Svanet platform infrastructure, automation systems, branding, interface design, and operational workflows.
C. No Transfer of Domain Ownership. A Svanet subscription does not constitute a transfer of domain ownership. The domain remains the property of Svanet Solutions. You are granted a personal, non-transferable, revocable licence to use the assigned subdomain handle for as long as your subscription is active and in good standing.
D. Prohibited IP Use. You must not publish, reproduce, or distribute on your Svanet-provisioned website any content — including text, images, logos, audio, or video — that you do not own or do not have explicit written permission to use. Violation of this clause may result in immediate content removal and account suspension.

11. Service Level Agreement (SLA) & Uptime Commitment

A. Best-Efforts Commitment. Svanet commits to providing its hosting, email, and DNS services on a best-efforts basis, targeting a monthly uptime of 99% for provisioned websites and email accounts, measured excluding the exclusions listed below.The following are excluded from uptime calculations and do not constitute a breach of Svanet’s service commitment:
1 Scheduled maintenance windows, for which Svanet will provide at least 48 hours’ advance notice via your Svanet professional email or the platform dashboard.
2 Outages caused by third-party infrastructure providers, including Cloudways, MXRoute, Cloudflare, or their underlying cloud providers (AWS, DigitalOcean, Google Cloud, etc.).
3 Force majeure events as described in the Force Majeure clause of these Terms. Outages caused by the user’s own actions, including misconfigured plugins, unauthorised server-level changes, or content that triggers security lockdowns.
4 Distributed denial-of-service (DDoS) attacks or other malicious traffic targeting the user’s specific subdomain.
B. No Guaranteed SLA Credit. Svanet is a community-focused digital identity platform and does not offer SLA credits or financial compensation for downtime at this stage of service. Users subscribe with awareness of this.
C. Incident Communication. In the event of a significant platform-wide outage, Svanet will communicate status updates via email and, where possible, via a public status page or social media channel. We commit to providing an initial update within 4 hours of identifying a platform-wide incident.

12. Limitation of Liability

A. SvaNet Solutions (and its owners) shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the service, including but not limited to loss of business reputation or data.

13. Indemnification

A. You agree to indemnify, defend, and hold harmless Svanet Solutions, its owners, directors, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses — including reasonable legal fees — arising out of or in connection with:
1 Your use or misuse of any Svanet service, including your provisioned website or email account.
2 Any content you publish, distribute, store, or transmit through your Svanet website or email.
3 Your violation of any provision of these Terms of Usage, the Privacy Policy, or the Cookie Policy.
4 Your violation of any applicable law, regulation, or third-party right, including intellectual property rights, privacy rights, or defamation law.
5 Any claim by a third party that content published on your Svanet-provisioned website infringes their intellectual property, contains defamatory material, or causes them harm.
B. Svanet reserves the right, at its own expense, to assume exclusive defence and control of any matter subject to indemnification by you, in which case you agree to co-operate fully with Svanet in asserting any available defences.
C. This indemnification obligation survives the termination or expiry of your Svanet subscription.

14. Force Majeure

A. Svanet shall not be held liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond Svanet’s reasonable control. Such circumstances include, but are not limited to:
1 Acts of God, natural disasters, floods, earthquakes, or extreme weather events.
2 Acts of government, government-imposed restrictions, sanctions, or regulatory actions that prevent service delivery.
3 National or regional internet infrastructure failures, submarine cable outages, or DNS infrastructure disruptions.
4 Epidemics, pandemics, or public health emergencies declared by competent authorities.
5 War, terrorism, civil unrest, or large-scale cyberattacks targeting internet infrastructure.
6 Failures, outages, or disruptions caused by third-party service providers including Cloudways, MXRoute, Cloudflare, and their underlying cloud platforms, where such failures are outside Svanet’s control and not caused by Svanet’s actions or negligence.
7 Power outages or failures affecting data centre operations.
B. Effect of Force Majeure. During a force majeure event, Svanet’s obligations under these Terms are suspended for the duration of the event. Svanet will make reasonable efforts to notify affected users of the situation and the expected timeline for restoration of service.
C. If a force majeure event continues for a period exceeding 60 continuous days and results in a complete inability to deliver the service, either PARTY may request termination of the subscription. In such a case, Svanet will consider, but cannot certainly promise, a pro-rated credit or service extension at its discretion, on a case-by-case basis.

15. Governing Law or Jurisdiction

a. Governing Law. These Terms of Usage, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of India, including but not limited to the Information Technology Act, 2000 (as amended), the Consumer Protection Act, 2019, and the Digital Personal Data Protection Act, 2023.
b. Dispute Resolution — Mediation First. In the event of any dispute, claim, or disagreement arising out of or relating to these Terms or the use of SvaNet’s services, both parties agree to first attempt resolution through good-faith discussion. If the matter is not resolved within 15 days of one party notifying the other in writing, either party may refer the dispute to a mutually agreed mediator. If mediation does not result in a resolution within 30 days of the mediator being appointed, either party may pursue the matter through legal proceedings.
c. Jurisdiction. Subject to the mediation process above, both parties irrevocably submit to the exclusive jurisdiction of the courts located at Navi Mumbai, Maharashtra, India, for the resolution of any disputes that cannot be settled through mediation.

16. Privacy

We strongly also recommend you read and accept the Privacy policy. By subscribing, you confirm you have read, understood, and accepted the Privacy Policy. Click to read the Privacy Policy

17. Termination

A. Termination for Abuse: SvaNet Solutions reserves the right to terminate any account immediately if a user violates any section of the terms of usage. in any such case, Svanet solutions will “not be liable for any refund” after account Termination. account termination will be the sole decision of svanet solutions and in line with the fair and responsible usage and all other terms of usage listed
b. no refund is issued in case of termination.